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19 January 2021

Racing Welfare Announce Exciting New Partnership with Care first

We are delighted to announce an exciting new partnership with the employee assistance programme (EAP) specialists Care first, who will be supporting the us with the delivery of Racing’s Support Line to the industry.

Dawn Goodfellow, Racing Welfare Chief Executive said “We are thrilled to announce our new partnership with Care first.  Racing’s Support Line is something that we should be hugely proud of as an industry and demonstrates our commitment to providing racing’s people with access to a comprehensive level of support for all of life’s issues.  It is hugely gratifying to be able to highlight the support and expertise on offer through Care first and I am confident that the benefits of our new partnership will be far reaching for the industry.”

Racing’s Support Line is the gateway to all of Racing Welfare’s services. These include our welfare provision and Racing’s Occupational Health Service and are accessible to everyone who works in the racing industry.  This new partnership with Care first brings with it some valuable additional benefits to the Support Line:

Anyone calling the line will now have the option to immediately speak to a trained counsellor 24 hours a day for any issue they may be facing, no matter how big or small. 

A Management Support Service is now available for anyone in the industry who manages or mentors other staff members.

Telephone Information Specialists who are Citizens Advice trained are on hand to assist with practical guidance on everything from benefits checks to consumer rights.

Critical Incident Support – meaning immediate telephone access to counsellors and trained counsellors on-site post critical incident.

The partnership will also benefit Racing Welfare’s Careers Advice & Training Service (CATS) which now offers direct access to qualified careers coaches.

A lifestyle website featuring a wealth of useful information and advice including a wellbeing assessment and access to free informative webinars across a range of topics.

Care first is proud to be working in partnership with Racing Welfare and excited to be providing a wide range of support services to all who work within the racing industry.  Access to emotional support, practical information and guidance puts Racing Welfare at the forefront of support for all of their people and is especially pertinent during these difficult times but also beyond.  We look forward to being able to support the people in the racing industry whenever they need help.

Lesley Davidson, Care first Operations Director

Anyone working in the racing industry can call Racing’s Support Line 24 hours a day.  

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Racing Welfare’s 24 hour support line enables people to access support and
guidance through digital and telephone options.